Online Training
PLEASE NOTE: You must be logged in to the Chamber Organizer or ECTown System to access these training videos.
Member Database | Billing | Broadcast Messaging | Newsletters | Events | Mobile First Strategy
Member Database
The Member Database is the heart of the Chamber Nation system. It allows an organization to track member information, report on it, grant/deny access to the members' area, send emails to the members and more.
Members (and other contacts such as prospects) are assigned a "Member Type". These are edited from the Member Plans section.
From the Member Database Admin area, administrative-level users can alter all information for all members. Admins can add, change, and delete members. They also have the capability to change their member status.
The Officers List (Board of Directors) list is also controlled from the Member Database.
Members (and other contacts such as prospects) are assigned a "Member Type". These are edited from the Member Plans section.
From the Member Database Admin area, administrative-level users can alter all information for all members. Admins can add, change, and delete members. They also have the capability to change their member status.
The Officers List (Board of Directors) list is also controlled from the Member Database.
Billing
The Membership Billing System is an extension of the member database that allows you to create membership invoices and track dues payments. This part of the MMS is designed to be flexible, offering a variety of features that an organization can pick-and-choose to meet their particular needs.
In this portion of the user manual, there is a section with a general explanation of how to handle member renewals, followed by various sections explaining the features of the billing system:
In this portion of the user manual, there is a section with a general explanation of how to handle member renewals, followed by various sections explaining the features of the billing system:
- Creating Invoice Records
- Documents/Notifications
- Recording Payments
- Processing Drops
- Viewing Transactions
- Reporting/Data Export
Broadcast Messaging
The Broadcast Email Message feature allows an Admin to send a simple email to the members, or a portion of the members, or to a selected few members.
After selecting Broadcast Email Messages from the Administrative Functions section of the main menu, the Admin is presented with a menu to "send new message" or to "re-send/add recipients" to a message already sent.
To send a new message, click on "Send New Message", you are then guided through a series of pages-
In addition to the Broadcast Message system, the MMS is set up to send out a variety of other emails (event invitations, survey emails, etc.). For all these tools to work and to keep in contact with members and prospects, keeping an accurate and up-to-date email list is critical.
To make this easier, we provide the Bounced Email report. Messages sent from broadcast messaging (as well as from other modules) to invalid email address are returned to the GroupMessaging@ account. These bounces are then processed, recorded, and presented in the report.
It is important to correct bad emails frequently and keep the percentage of bad emails in the database low. Otherwise, some ISPs will regard sending emails repeatedly to bad addresses within their domain as a sign of spam, and potentially cause them misidentify our server as a spam-source (blacklist).
After selecting Broadcast Email Messages from the Administrative Functions section of the main menu, the Admin is presented with a menu to "send new message" or to "re-send/add recipients" to a message already sent.
To send a new message, click on "Send New Message", you are then guided through a series of pages-
In addition to the Broadcast Message system, the MMS is set up to send out a variety of other emails (event invitations, survey emails, etc.). For all these tools to work and to keep in contact with members and prospects, keeping an accurate and up-to-date email list is critical.
To make this easier, we provide the Bounced Email report. Messages sent from broadcast messaging (as well as from other modules) to invalid email address are returned to the GroupMessaging@ account. These bounces are then processed, recorded, and presented in the report.
It is important to correct bad emails frequently and keep the percentage of bad emails in the database low. Otherwise, some ISPs will regard sending emails repeatedly to bad addresses within their domain as a sign of spam, and potentially cause them misidentify our server as a spam-source (blacklist).
Newsletters
The system offers a newsletter editor that allows an organization to edit and publish an electronic newsletter. The newsletter is then stored on your site, and emailed out to your members if you so desire.
The newsletter editor works by first setting up 'templates' for the publications you want to create. The template allows to you set up the common attributes for the publication such as the header image, masthead, colors and more.
Once a template is created, you can add a newsletter (issue) and add/edit articles within the newsletter. As months go by, you can copy a prior month's newsletter to make it easier to create a new issue.
NOTE: HTML-formatted emails can be tricky at times, given that there are so many email clients out there (Outlook, Thunderbird, Gmail, etc). They don't all render HTML in the same way. As a rule-of-thumb, keep things simple. If you keep the formatting simple, you increase the odds that your newsletter will be look good in all email clients.
PDF VERSION: To create a PDF version of your website, when viewing it in a browser, choose your browser's print option, then instead of actually sending it to a printer, change the printer destination to Save as PDF, and then save the document to your hard drive. You can now print the newsletter and distribute it by snail mail to your members.
The newsletter editor works by first setting up 'templates' for the publications you want to create. The template allows to you set up the common attributes for the publication such as the header image, masthead, colors and more.
Once a template is created, you can add a newsletter (issue) and add/edit articles within the newsletter. As months go by, you can copy a prior month's newsletter to make it easier to create a new issue.
NOTE: HTML-formatted emails can be tricky at times, given that there are so many email clients out there (Outlook, Thunderbird, Gmail, etc). They don't all render HTML in the same way. As a rule-of-thumb, keep things simple. If you keep the formatting simple, you increase the odds that your newsletter will be look good in all email clients.
PDF VERSION: To create a PDF version of your website, when viewing it in a browser, choose your browser's print option, then instead of actually sending it to a printer, change the printer destination to Save as PDF, and then save the document to your hard drive. You can now print the newsletter and distribute it by snail mail to your members.
Events
The Event Registration module allows an organization's members (or non-members) to sign-up for conferences, conventions, and other complex events.
The event registration system is designed to allow an admin to set up an event, offer a link to the public and/or members, then wait for attendees to register for the event.
The admin can also manually enter attendees into the system (for example, if an attendee sends in a check with a paper registration), so that the system can be used not just to allow for online registration, but to use the various reports available to produce attendee reports, name tags, and more.
The event registration system is designed to allow an admin to set up an event, offer a link to the public and/or members, then wait for attendees to register for the event.
The admin can also manually enter attendees into the system (for example, if an attendee sends in a check with a paper registration), so that the system can be used not just to allow for online registration, but to use the various reports available to produce attendee reports, name tags, and more.
Mobile First Strategy
Welcome to the Mobile First Strategy. With Mobile First Strategy, you will now be able to engage your members, staff, tourists, whole community, and more with the concept of mobile communication, through texting.
We have partnered with a program called Sire in order to make this possible. You will now be able to create texting campaigns and can send them to subscriber lists that you control with EASE. Have a board meeting coming up? Remind your board members with a text. Upcoming fair? Send a "Send a Blast" campaign to your members and even community with a flyer describing the event. Need to remind members to pay? Jog their memory with a friendly text. The best part is it is, people with mobile phones open and read their text messages 80% of the time! While only about 30% of people open organizational related emails.
Learn how to use our Mobile First Strategy Program and sign up today!
We have partnered with a program called Sire in order to make this possible. You will now be able to create texting campaigns and can send them to subscriber lists that you control with EASE. Have a board meeting coming up? Remind your board members with a text. Upcoming fair? Send a "Send a Blast" campaign to your members and even community with a flyer describing the event. Need to remind members to pay? Jog their memory with a friendly text. The best part is it is, people with mobile phones open and read their text messages 80% of the time! While only about 30% of people open organizational related emails.
Learn how to use our Mobile First Strategy Program and sign up today!
More Classes
This program has been built over the years through a collaborative of Chamber of Commerce executives and an amazing team of engineers from the USA in order to provide a terrific system.
We invite you to learn even more by visiting our complete training center.
If you need personal support please click the SUBMIT REQUEST LINK in your Chamber Nation system and that will be routed to support right away... we pride ourselves on terrific support so please use this method of contact for the fastest possible service.
We invite you to learn even more by visiting our complete training center.
If you need personal support please click the SUBMIT REQUEST LINK in your Chamber Nation system and that will be routed to support right away... we pride ourselves on terrific support so please use this method of contact for the fastest possible service.
|
* You must be logged into your management system for training and video links to work. |
